FAQ
Refund
We offer refunds within 30 days of purchase, provided the items are unused, in original condition, and with their packaging. Please contact our customer service team to initiate the process.
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. You will be notified via email when the refund is issued.
Unfortunately, customized products are not eligible for refunds unless there is a manufacturing defect. Please ensure the customization details are correct before placing your order.
Delivery
Standard delivery takes 5-7 business days. However, delivery times may vary depending on your location and the product’s availability.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your order’s status online.
If you are not available, the courier will attempt to deliver your package up to two more times. You may also contact the courier service to schedule a more convenient delivery time.
Shipping & Returns
Shipping charges vary based on your location and the size of your order. The exact cost will be calculated and displayed during the checkout process.
Yes, we ship internationally. However, delivery times and shipping fees may differ depending on the destination. Please check our shipping policy for more details.
o return a product, simply contact our customer support team, and they will guide you through the return process. Ensure the item is in its original condition and packaging.
Payment
We accept a variety of payment methods, including credit/debit cards, PayPal. All payment options are securely processed.
Yes, your payment information is encrypted and processed through secure payment gateways. We prioritize your security and privacy with every transaction.
Yes, we offer Cash on Delivery (COD) for select locations. Please check if COD is available at your location during checkout.
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